frequently asked questions
Are The Born Hunters products truly handmade?
Yes, all of our knives and axes are handcrafted using premium materials such as Damascus steel, D2 steel, and high-carbon steel.
How does the free shipping offer work?
We provide free shipping on all orders above $100. Orders below this amount will include standard shipping charges.
What if the product I receive is defective?
We offer a 15-day easy return policy. If your product arrives damaged or defective, you can request a replacement or refund (terms & conditions apply).
What payment methods do you accept?
We accept secure payments through Shopify’s trusted payment gateways, including major credit/debit cards and other available methods.
How long does delivery take?
Delivery time varies by location. Typically, orders are processed within a few days and then shipped. You will receive an estimated delivery window at checkout.
Can I track my order?
Yes, once your order has been shipped, we will send you a tracking number so you can monitor your package.
Can I request a custom knife or axe?
Yes, custom designs may be available depending on requirements such as size, handle type, and steel preference. Contact us for custom orders.
Do you accept wholesale or bulk orders?
Yes, we do offer bulk ordering options. For wholesale inquiries, please reach out to us with your requirements for pricing and lead time.
Is my payment and personal information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard encryption to keep your data safe and secure.
Do you ship to my country?
We offer shipping in USA. Delivery times and customs/duties may vary depending on your country.
